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Custom service policy

Shipping & Delivery

Shipping & delivery services are charged at cost. We do not put markup or handling fees on shipping. Delivery companies in use by Custom Lanyards Canada include but are not limited to: UPS, FedEx, Purolator and DHL.
We welcome you to put our rush services to the test. We have provision in place to deliver "in stock" items within 48 hours of order placement. Please contact us before ordering to confirm stock levels. Standard delivery times within Canada are usually 5-7 days.

Privacy & Security

For each visitor to our Web page, our Web server automatically recognizes Your IP Number. We collect no information on consumers who browse our Web page. Unless submitted via our contact form or email address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to be contacted further then please provide us with your name and phone number.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information, communications that the consumer/visitor has directed to the site. And also any amendmants to your orders. Consumers can have this information corrected by sending us e-mail at the above address, or calling us at the above telephone number.

Returns & Replacements

We are committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are available. Rush service delivery timeframes are listed on each product. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Please choose your promotional items carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision during the order process.

We will gladly remake goods that have been manufactured incorrectly, or products that to not function according to product description.

Ordering process

Orders are usually placed using our online ordering system or "Order Cart". You can see items being added to your order in the "Cart" box to the left of this page. We are also able to manually generate you an order if you prefer. We are on standby to assist you through the order process at any time. Just click our livechat button or call us on 519 219 2297.

Price beat guarantee

We have a price beat policy which enables us to compete with any promotional company within Canada. To take advantage of this follow the below steps

    1: Choose a lanyard, either from our catalogue or another organisations catalogue.
    2: Gather a written quote from another company located within Canada.
    3: Supply the quote to us and we will respond with a lower price!

Reseller discounts

We offer many services to resellers or onsellers including free unbranded artwork for displaying to your clients, discreet packaging with our details completely removed. Contact us today to obtain a reseller login which will alter our pricing structure to reseller rates upon login. Updating Account Information

Contact us ASAP to change your account information. If you have placed an order using incorrect account information please inform us ASAP so we can amend your order.