Artwork Services & File Submission Requirements

All of our customers get free virtual samples of their custom lanyards or printed ID accessories prior to production. This helps us to ensure that the finished product you receive will meet with your expectations.

We use Adobe Illustrator for artwork setup and production at . Since Adobe Ilustrator is a vector-based program, if you can provide your logo in one of the following native vector-based formats (sorry, online converter tools probably won't work!) then we can print your design in perfect clarity at almost any size!

Talk to us today and get your personalized quote and free virtual sample. We design your virtual sample completely free of charge and with no obligation to order!

Hmmm.... What's a vector file?

Most times if your logo has been created by a professional designer, or has been printed before on business cards, brochures, or other similar items – then it will be in a vector format. Usually these will be an AI, EPS or PDF – if a company or individual designed your logo or other marketing materials for you, then they will have access to these files and should be able to send them to you at no cost.

Vector Based File Formats


I don't have one! Now what?

Don't worry, send us what you have and we'll be happy to help. If your logo is simple then we may be able to trace it or font-match the text. We also have the option of having most logos professionally redrawn for a small fee – the resulting vector file is then yours to keep!

In some cases, such as with dye sublimated lanyards, raster-based formats like JPG, GIF, PNG and other photographic formats may be used. If you don't have a vector file, try looking for one of the formats below instead.

Raster Based File Formats


Special Requirements for Vector Files

Most commonly, the Pantone+ Solid Coated colour library is used for printing in the promotional products industry. If you're able to open vector file formats, please check that these colours are used in artwork. This ensures that the colours are printed accurately in the final production run. If the colours in your artwork are not from the correct library, we may have to substitute them.

All text and fonts should be converted to outlines, also called curves or objects – before sending us the files. If a special font is used in your design, chances are we won't have it installed on our production computers so a default font would be substituted. If you convert your fonts to outlines though, then any text will retain its look when opened on other computers.

Special Requirements for Images

Please ensure that any photographs or image formats are high resolution, which is typically at least 300 pixels per inch (also known as ppi or dpi) at finished print size. Unfortunately in most cases we are unable to work with low resolution images. Sometimes if images are low resolution then we will have to touch them up in order to be production ready, which can take up extra time. If your images are high resolution it helps us work quickly, turn your order around more efficiently and avoid additional costs.